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April 7, at 7: I said that I would collect in 10 mins. When I went into the premises and spoke to the first available member of the team. He said his name was Raj but there was no name badge to verify his name for any customer.

I told him that I had come to collect the hot shot bucket that I had ordered a few minutes ago. I also told him that I could see that it as not ready. I replied that I was not told that when I called to make the order. He asked who I had spoken to on the phone. I replied that as the person had not told me their name when he answered the phone, I have no idea who it was. I replied that actually you do phone take aways in England and place orders to collect.

Well I have lived in England my whole 51 years. He then asked me if I was going to order or leave. I replied if I ordered the bucket i required would I have to wait.

As I have a bus to catch. He replied that I was being rude. I replied that his customer service was poor. As he had not answered my question or even apologised for myself being miss informed. He replied again with are you going to order or leave. I replied that he had not answered my question about, do I have to wait for my bucket to be prepared.

He asked me, what do you want. I replied that i wanted the hot shot bucket that I had phoned up about. He then again said we do not take phone orders. He went and prepared the bucket. Told me to complain to Head Office. I asked for the address of Head Office.

He told me to phone the store on the receipt that was the store I was at or go on line. He gave me my order and I paid. I got no thank you from him at all. He just wanted to challenge me.

When I got home late, as I had missed the bus,I unpacked the bucket and it was mostly wings. Not he items the young man on the phone had told me would be in.

There was no chicken breasts. We took orders over the phone. Also is the customer not king or queen in your place at all? I am a Manager at an excellent company. We would not put up with such poor customer service. I can say that the experiance was poor and I would never want to go to that Kentucky Fried Chicken again.


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